Customer Support
Context Help
If you get lost inside our Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will appear. It offers comprehensive info about all the actions that you can perform on the given page. Each popup appears on the very same page so that you can swiftly get back to your work.
Video Tutorials
We have a wide assortment of tutorial videos clarifying how to use our web hosting Control Panel. They're made for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can quickly get to know our Control Panel by merely watching our step-by-step educational video clips.
F.A.Q.
If you can't discover the answer you searching for, have a look at our comprehensive Frequently Asked Questions section, which comprises questions asked by real individuals and provides practical solutions. We constantly "revamp" our FAQ section with new entries in an attempt to encompass all the new additions and innovations associated with our web hosting platform.
Ticketing System
If you still can't discover the answer you searching for in the Frequently Asked Questions section either, you can get in touch with our excellent team of support engineers available 24-7 and ready to assist you with any query. Each trouble ticket you submit will be replied to in less than 1 hour (the average response time being just 20 minutes), so you won't have to wait a long time to receive an answer to your question.
Contact Details
US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 277235
Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU
email: support@propersupport.com
Check your server status
To check the status of your server if you think there is a problem, please go to: www.properstatus.com